FAQs

FAQ

eLearning Resource

  • eLearning Resource
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  • 1. What is eLearning?
     

    eLearning is a flexible method of studying online which is designed to fit around your current work and existing personal commitments. You can choose how and when you study – at a time which is totally convenient for you. You will not need to travel to any classes as studying is entirely accessible online – 24/7.

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  • 2. Why this eLearning Resource?
     
    • It has been developed in partnership with DfE through funding from the Innovations Fund
    • Understanding the importance of wellbeing is crucial for achieving inclusive outcomes
    • Wellbeing is climbing political and educational agendas as the benefits of promoting wellbeing in children and families become clearer
    • Working with all families in an inclusive way is a requirement of the Early Years Foundation framework
    • Ofsted looks for evidence from all schools on the wellbeing of children.
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  • 3. How can it help me?
     

    This resource aims to help you understand the concepts of wellbeing and inclusion and why and how you should use them in your early years practice.

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  • 4. How does it work?
     

    The resource is divided into eight modules.  Each module contains the latest messages from research with the information, tasks, homework and practical resources you will need to understand and digest before moving on to the next module. Each module will take about two to three hours to complete except for module five which may take slightly more.

    Three months after you have completed the resource you will receive a short Refresher Module to remind you of the key messages of wellbeing inclusive practice and to measure the changes you have made to your practice as a result of this resource.

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  • 5. Who is this eLearning Resource for?
     

    This eLearning Resource is for those who…

    • Work in a state-run or independent nursery school work in a private or voluntary nursery, pre-school, out-of-school club or holiday playscheme
    • Provide care for one or more children aged between birth and five (to whom you are not related) for reward in your home or in the home of one of the children
    • Are one of a group of four or more people working with children in someone’s home
    • Work in a faith-based run early years setting

     

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Registration

  • Registration
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  • 1. Do I need to create a membership account to access the eLearning Resource?
     

    Yes, new users must create a membership account prior to purchasing or accessing the eLearning Resource. You will receive an e-mail with your login and password credentials.

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  • 2. How long is the eLearning registration active?
     

    The eLearning Resource registration is active for six (6) months from the time the resource is activated for you.

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  • 3. What is included with my eLearning registration?
     

    All prices include the online training resource and certification after you have completed the Refresher Course.

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  • 4. Should I answer all registration questions?
     

    Yes, please answer all the prompted questions as they are specifically selected to ensure that we collect the right information, so that we can further develop tailored courses directly for our targeted market.

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System Requirements

  • System Requirements
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  • 1. Can I take this eLearning Resource on a Mac?
     

    Yes. Most users have reported being able to use alternate operating systems. Ensure you are using one of the recommended browsers when accessing the resource.

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  • 2. What are the minimum system requirements?
     

    You will need to have access to a suitable computer as well as a good reliable Internet connection to study online. The minimum requirements are:

    Component

    Requirement

    Desktop or Laptop Computer Operating system:

    Windows 7 or later

    Mac 10.7 or later

    · 800 MHz or faster processor

    · 1GB RAM

    Display 1024x768 recommended, 32-bit colour
    Audio Headset not required.
    Video Webcam not required.
    eMail Account Required - You will be asked to provide an email address upon registration.
    Broadband Internet Connection Broadband, 8mbps download speed or faster.
    Web Browser FireFox™, Chrome™, Microsoft Internet Explorer™ (version 10+)
    Plug-ins Adobe Flash Player, Adobe Reader
    Applications software Microsoft Office™ or an office suite compatible with Microsoft Word, Microsoft Excel, and Microsoft PowerPoint file format.
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  • 3. What browsers can I use when completing the eLearning Resource?
     

    Currently, this eLearning Resource only supports Chrome, Firefox and later versions of Internet Explorer from version 10. We cannot guarantee full functionality on other browsers (e.g. IE 6 - 9, Safari, etc.)

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  • 4. What are the technical requirements?
     

    ‘Currently, this eLearning Resource only supports Chrome, Firefox and later versions of Internet Explorer from version 10. We cannot guarantee full functionality on other browsers (e.g. IE 6 - 9, Safari, etc.)’.

    To view all resource material, dynamic browser plug-ins must be installed and active.

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Technical Support

  • Technical Support
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  • 1. Is there someone I can get help from?
     

    Yes, if you experience any difficulties, you can contact the eLearning Support Centre for assistance. We can be reached via e-mail at support@tiow.org or by phone at 0700 2222 700 (local landline rates apply).

    Please note that we are open from 9am. to 5pm, Monday to Friday, excluding all major holidays. Any emails or phone messages received after normal operating hours will be addressed on the following business day.

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Website Accessibility

  • Website Accessibility
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  • 1. What if I have a visual impairment or dyslexia?
     

    If you have a visual impairment or dyslexia, you may find making changes to your web browser settings help you to effectively use www.tiow.org.

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  • 2. How can I change my browser settings?
     

    To set Internet Explorer to ignore the ‘colours and fonts’ used on www.tiow.org:

    • First go to the ‘Tools’ menu
    • Choose ‘Internet Options’
    • Click on the ‘Accessibility’ button,
    • Then tick the ‘ignore colours’, ‘ignore font styles’ and ‘ignore font sizes’ boxes.
    • Then click OK to apply the settings.

    To change just the size of text - go to:

    • View - text size’
    • Choose the setting you are most comfortable with (largest, larger, medium, smaller, smallest).

    To change the default colours and fonts used on your computer

    The procedure for doing this is different for different versions of Windows and other operating systems. You should therefore consult your computer’s Help facility for instructions on doing this.

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Timescales

  • Timescales
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  • 1. What is the average study time?
     

    The eLearning Resource is flexible and the time to complete each module varies in length depending on how much of the background research provided you decide to explore into. However, the average study time is between 2 to 3 hours per module.

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  • 2. How long do I have to complete the eLearning Resource?
     

    You have six (6) months from receipt of payment / registration or from your free access in which to complete the eLearning Resource. You have full access to the resource for the entire six months, allowing you to set your own self-study pace.

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  • 3. How can I manage my time?
     

    You have the freedom to log-in and study where and when it is suitable for you, such as, during your lunch break, at designated times during your working day or at home – anywhere where you can have access to the internet.

    Most of your studying with be self-managed, however, your eTutor will be at hand should you have questions or if unexpected circumstances arise.

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  • 4. How flexible is eLearning?
     

    It is possible to study from a variety of venues such as at a library, at work, on the move or in your home, we recommend that you use a computer based system where it is fairly quiet so that you can understand the materials offered.

     

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Payments

  • Payments
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  • 1. Is there a discount when purchasing multiple places on the eLearning Resource?
     

    Please contact your Programme Manager for details on discounts and group rates on support@tiow.org.

     

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  • 2. How much does this eLearning Resource cost?
     

    This resource is currently offered at £90.00, and your accredited certificate cost an additional £30.00. Total cost is £120.00 vat exempt.

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  • 3. How do I make a payment?
     

    You can pay in full via our:

    • Paypal account: paypal@tiow.org
    • Cheque payable to the: Institute of Wellbeing, 308 High Street, Croydon, Surrey, CR0 1NG,
    • Online transfer to: Institute of Wellbeing, Barclays Bank account number: 20178691, Sort Code: 20-84-17

     

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Knowledge Hub

  • Knowledge Hub
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  • 1. What is the Knowledge Hub?
     

    The Knowledge Hub is more than just a place of sharing information and learning — it is an inclusive community that allows you to have the opportunity to regularly interact with fellow practitioners and your eTutor.  As members of this community, we each have responsibilities to each other.  We encourage each member of the community to treat each other with dignity and respect the rights of those to have different beliefs and views because we value diversity and equality and we challenge inequalities.

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  • 2. How can I voice my opinion or share my views and those of others?
     

    It will be expected to of you to post your contributions for discussion, as well as, respond to fellow members postings using knowledge gained through reading, work or discussion with others.

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Assessment

  • Assessment
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  • 1. Do I have to sit an exam?
     

    No exams are assigned to this eLearning Resource, as we operate an assignment-based approach for each module instead of exams.  All assessments are based on your written Diary entries and work-based learning assignments. Each piece of work that is submitted is uploaded on our online platform and your Supervisor (if applicable) and eTutor will have direct access to assess it.

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  • 2. How will I be assessed?
     

    Your work will be assessed using a range of methods including your diary entries during and at the end of each module, discussion contributions and through your reflective learning/work-based assignments.

    • Diary Entries: throughout each module you will be asked to complete an entry in your Diary in which you reflect on what you have learnt, explaining the relevance it has on your personal life and/or your working life.  It is designed to assess your overall understanding of each intended module learning outcome.
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  • 3. What are Assessment Summaries?
     

    At the end of each completed module, your eTutor will assess what you have submitted and will give feedback to ascertain if you have demonstrated within your reflective online diary entries your learning. This will be acknowledged by issuing you an Assessment Summary with 7-10 days. If the eTutor/Assessor feels that you need to address a particular section in more depth, then the eTutor/Assessor will email you and ask that you reply with a more meaningful response.

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Reflective Online Diary

  • Reflective Online Diary
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  • 1. What does the sign ‘Your Turn’ mean?
     

    When you see the ‘Your Turn’ sign throughout each module you will be asked to  complete a number of entries in your Reflective Online Diary in which you reflect on  what you have learnt. It’s an opportunity for you to reflect and write in your own words  the relevance of what you have learnt and the impact made on your personal life  and/or your working life. It is designed to assess your overall understanding of each  module learning outcome.

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  • 2. Is there a word limit?
     

    Yes, a minimum of 150 words is required – but do not let this be restrictive as you can  write as much as you feel in order to express your own opinions, experience and share  best practice.

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  • 3. Do I have to answer all set questions?
     

    In each module there are eight questions set within the Reflective Online Diary to  prompt you into covering all aspects learnt. You should aim to answer all questions.

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  • 4. Who sees my reflective online diary entries?
     

    Initially, it will be your personal eTutor/Assessor who assesses your work in order to confirm that you have achieved all the learning outcomes.

    However, for quality assurance purposes, small anonymous and positive extracts ‘may be’ used for sharing best practice either online or for promotional purposes.

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  • 5. How authentic do I have to be?
     

    Direct plagiarism or downloaded content from the internet or other sources is forbidden  and will not be acceptable as the eLearners own contribution to the Programme,  unless it is appropriately referenced and included as ‘part’ of their learning.

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  • 6. Should I save my Reflective Diary Entries?
     

    It is always good practice and a precaution to save your work – just in case.

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Accreditation

  • Accreditation
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  • 1. Is this eLearning Resource accredited?
     

    The Institute of Wellbeing chose City & Guilds to support us in gaining accreditation for our eLearning programme ‘Improving Wellbeing & Inclusion in Early Years’ because we recognised the value of aligning with a reputable and influential worldwide brand in skills development. Accreditation has helped us to develop a credible skills development programme with robust quality assurance processes. City & Guilds renowned accreditation means we can confidently provide 'added' assurance and 'substantial value' to our partners, customers and investors seeking a high quality product and business opportunities.

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  • 2. Is there a cost for my accredited certificate?
     

    All Accreditation Certificates will be £30.00 per individual, payable via PayPal or see the payment section below for more payment methods.

     

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Certificate

  • Certificate
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  • 1. When can I get my certificate?
     

    Once you have completed all the modules and received copies of all your assessment summaries, your work will be assessed overall by the IQA and will take approximately, 6 to 8 weeks for your certificate to be posted directly to you.

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  • 2. How do I order a replacement certificate?
     

    If the certificate you were issued when you completed your Training Programme has been either:

    • Lost,
    • Damaged,
    • Stolen,
    • Requires a name change due to marital status, deed poll or gender reassignment.

    Don't worry - provided we can find a record of your achievement we will issue and post a new certificate within ten working days of your payment clearing.

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  • 3. My name has been spelled incorrectly on my certificate, what can I do?
     

    We use the details you entered when registering with us. Please contact us so that we can update your details and arrange for another certificate to be sent to you.

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  • 4. My certificate has been damaged in the post, can I request a new one?
     

    Yes. If your certificate has been damaged, please contact us within 5 working days of receipt (receiving the previous one) and we will arrange for a new certificate to be issued.

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  • 5. Do I need to prove my identity?
     

    To enable us to verify your identity and process your request for a replacement certificate we will require two forms of recent identification. In the case of change of name, one of the indentifcations is required to be a link from your previous name to your current name. Please note you do not need to send us the original documents.

    Photocopies or scanned copies will be sufficient.

    You can scan and e-mail these documents support@tiow.org or send them by post to the following address:

    Instititue of Wellbeing
    308 High Street,
    Croydon,
    Surrey,
    CR0 1NG

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  • 6. What forms of identification is acceptable?
     

    Learners must present:

    TWO identity documents from group A.
    At least ONE document must show your current address and at least ONE document must show your date of birth.

    Or

    ONE identity document from group A and TWO documents from group B.
    At least ONE document must show your current address and at least ONE document must show your date of birth.

    Group A documents:

    1. Signed valid passport of any nationality
    2. Valid photo driving license (both parts of the full or provisional license are required)
    3. UK original birth certificate (issued within 12 months of birth)
    4. UK biometric residence permit
    5. Court document for legal name change

    Group B documents:

    • UK adoption certificate
    • Valid EU photo ID card
    • Signed valid UK paper driving license
    • Marriage certificate or Civil Partnership certificate, with translation if not in English
    • UK birth certificate issued more than 12 months after date of birth
    • Non-UK birth certificate, with translation if not in English
    • P45 (issued within the last 12 months)
    • P60 (issued within the last 12 months)
    • Bank or Building Society statement issued to your current address (within the last three months)
    • Mortgage statement (recent)
    • Utility Bill (gas, electric, telephone, water, satellite, cable), issued to your current address within the last three months. Mobile phone contracts are not acceptable.
    • Pension, endowment or ISA statement issued within the last 12 months
    • British work permit or visa (issued within the last 12 months)
    • Letter from H.M. Revenue & Customs, Department of Work and Pensions, employment service, or local authority (issued within the last three months).
    • Credit card statement sent to your current address (within the last three months)
    • Council Tax statement (issued within the last 12 months)
    • Child Benefit statement/book (issued within the last 12 months)
    • Valid driving licence photo card / with paper counterpart if applicable
    • Gender recognition certificate

    *NB: A two-part driving license cannot be used as both Group A and Group B document.

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  • 7. Is there a fee for retrieving a replacement certificate?
     

    The cost of a replacement certificate is £38.00. Please bear in mind that the fee you pay is a search and administration fee that covers the time taken to look for your records. If we are not successful in finding your certificate this fee is non-refundable.

    You can contact us via:

    By e-mail: support@tiow.org

    By post: Instititue of Wellbeing, 308 High Street, Croydon, Surrey, CR0 1NG

    By telephone: 0700 2222 700 (local landline rates apply)

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e-Tutor

  • e-Tutor
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  • 1. What is an eTutor for?
     

    Your eTutor will be responsible for the eLearning Resource overall and you can approach the eTutor throughout your online studies.

    You would speak to the eTutor online about things like:

    • Extenuating circumstances that you feel may affect your completion of modules.
    • Requesting an extension of the eLearning Resource.

    The eTutor's responsibilities are to:

    • Monitor and advise on your and practice progress.
    • Help to set learning outcomes (if necessary).
    • Give support/guidance (when appropriate).
    • Signpost or identify when additional support/guidance on more specialist services is required.
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Measures

  • Measures
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  • 1. Why was WEMWBS used?
     

    We chose to use Warwick Edinburgh Mental Wellbeing Scales (WEMWBS), which is a self-completing evidence-based measurement tool embedded into the programme as a pre/post measure for assessing positive mental well-being 12 WEMWBS copyright details: “Warwick-Edinburgh Mental Well-being Scale (WEMWBS) © NHS Health Scotland, University of Warwick and University of Edinburgh, 2006, all rights reserved”.

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  • 2. Why do reflective exercises?
     

    Embedded within this programme are reflective exercises designed to reinforce your learning; deepen your learning through accessing other resources and applying the learning. In each module the reflective diary will ask the eLearner a reflective question.

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  • 3. What are the pre and post confidence measures?
     

    At the beginning of the eLearning programme a range of pre-evaluation questions will  be asked (a standard procedure in education and training). At the end of the  programme (post-evaluation) the same questions will be asked again. They will ask  you to estimate on a scale of 1-10 how confident you were before and after taking the  programme. It will inform us of your pre-existing level of knowledge and motivation and  how that has changed since completing the Programme.

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