Conflict Resolution



Product Description

Who is it for?

This course is ideal for those in managerial and supervisory roles and those who wish to develop a range of behaviour management skills to effectively problem solve conflict situations positively.

What is it about?

  • Considering tools to overcome challenges by recognising and resolving conflicting needs.
  • Learning how to explore facts, options and solutions by effectively listening first and asking questions second.
  • Identifying the difference between assertive, aggressive and manipulative behaviour.

What will I get out of it?

  • Practical insights by using the 3 Stage Model and the carefully designed scenarios/role plays.
  • Increased understanding of group/team cohesion and having mutual respect.
  • Raised awareness of language, behaviour and culture differences.
  • Effective communication skills and greater understanding.

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