FAQs

Is there a fee for retrieving a replacement certificate?

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The cost of a replacement certificate is £38.00. Please bear in mind that the fee you pay is a search and administration fee that covers the time taken to look for your records. If we are not successful in finding your certificate this fee is non-refundable.

You can contact us via:

By e-mail: support@tiow.org

By post: Instititue of Wellbeing, 308 High Street, Croydon, Surrey, CR0 1NG

By telephone: 0700 2222 700 (local landline rates apply)

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