FAQs

Do I need to prove my identity?

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To enable us to verify your identity and process your request for a replacement certificate we will require two forms of recent identification. In the case of change of name, one of the indentifcations is required to be a link from your previous name to your current name. Please note you do not need to send us the original documents.

Photocopies or scanned copies will be sufficient.

You can scan and e-mail these documents support@tiow.org or send them by post to the following address:

Instititue of Wellbeing
308 High Street,
Croydon,
Surrey,
CR0 1NG

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